30-DAY SATISFACTION GUARANTEE
Please note: this would include poor quality of the service, not delivering service in full, lack of communication from the worker, if the service is not a good fit (immediately upon purchase).
Each refund request is handled by IDA’s Head of Customer Support and is determined on a case-by-case basis.
Examples of refund requests not covered in our guarantee:
- Lack of: conversions, sales, or clicks
- Wanted to “trial” the service for a month
- Requested several revisions on content, then asked for a refund
- Service was delivered in full, customer didn’t understand service
- Service renewed, provided in full, customer didn’t notice the renewal
TERM AND TERMINATION
During the Initial Term and any additional term agreed to in the Addendum or otherwise, Client agrees to (a) provide min thirty two (32) to sixty (60) days, depending on service, written notice to IDA of a request to cancel Services, (b) pay an early termination fee equal to three (3) months of Service, and/or (c) agree to pay any and all outstanding balances for Services rendered immediately. Client understands that upon an early termination of this Agreement, IDA reserves the right to stop all work immediately. This Agreement and any work assignment in progress may be terminated by IDA at any time without prior written notice to Client in the event that: (a) Client fails to meet the terms and or conditions of this Agreement; (b) Client defaults on payment as set forth in proposal/agreement.
Term: This agreement shall begin when the Proposal and/or Scope of work is accepted by the client either by email, electronic signature or physical signature, and shall continue until all Services are complete and delivered, or until the Agreement is Terminated.
Termination for Cause: Either party may terminate this agreement at any time, on 60 days prior written notice if the other party breaches any of its material responsibilities or obligations under this Agreement and fails to cure that breach during that 60 day period. IDA may terminate this agreement at any time for any reason.
Termination for Insolvency: Either party may terminate this agreement at any time, on written notice to the other party, if the other party ceases to conduct business in its normal course; makes an assignment for the benefit of creditors; is liquidated or otherwise dissolved; becomes insolvent; files a petition in bankruptcy; or a receiver, trustee, or custodian is appointed for it.
Termination by Mutual Agreement: This agreement may be terminated by the mutual agreement of the parties.
Termination for Convenience: Either party may terminate this agreement at any time and for any reason on 60 days prior written notice to the other party. If Client terminates the Agreement under this section, IDA shall, at Client’s reasonable discretion, complete any work assigned or scheduled during the notice period in accordance with the terms and conditions of this Agreement.
Termination Fees: In the event of termination, Client shall pay IDA for the Services performed through the date of termination in the amount of a prorated portion of the fees due. Client shall pay all Expenses, Fees, and Additional Costs incurred through the date of termination.
Intellectual Property: If Client terminates and on full payment of compensation, IDA grants Client right and title as provided by this Agreement with respect to those Deliverables provided and accepted by Client as of the date of termination.
Confidential Information: On expiration or termination of this Agreement:
- each party shall return or, at the disclosing party’s request, destroy the Confidential Information of the other party, and
- all rights and obligations regarding Confidential Information shall survive.